How Do We Inspire Customer and Employee Loyalty?
We'll guide your company
from the management of disengaged employees to leadership of an engaged team.
Reduced employee turnover
A stable customer base for growth
Decreased cost of customer acquisition
Increased employee productivity
Increased bottom-line revenue
Loyal employees generate loyal customers.
We don't impose "customer service training" on your employees. We work with your whole organization to inspire buy-in, holding private interviews and group workshops. We make them a part of the why and how of what you're offering, We put the "we" back into your staff; motivating, unifying and exciting them to the point of contagion, engaging and drawing in those they interact with.
Your customers, accustomed to a growing culture of impersonal, transactional business interactions, are drawn in by the pleasant surprise of how they "feel' when they engage with your company. They become the happy broadcasters of the value of your business to other customers.
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
~ Maya Angelou
Let us help get you started!
Norbert Mede has effected dramatic positive change in what are now some of the nicest boutique hotels and resorts in the country since 1990 as owner-operator, general manager, regional manager and business management consultant.
You may find him hiking his anatolian shepherd up a tall Colorado mountain, join him in a friendly game of basketball or softball in Woodside, California or catch a shot of him expanding his photography library just about anywhere. Norbert's deep appreciation for the finest culinary flavors, excellence in service and asthetic presentation are transmitted into the elevated value of every business he works with.